All electronic products are warrantied under a two year manufacturers warranty.
The Used Tags policy on returns is very simple.
Step 1: Package up the broken part.
Step 2: Call Used Tags at 800-934-7080 and ask for a shipping label, we will email you a return label.
Step 3: Attach the return label to the box and ship it to us.
Step 4: Used Tags ships you out a replacement part.
Any parts being replaced typically take 3-4 days for Used Tags to receive the part, then 2-3 days for you to receive the new part.
Possible electronic failures over a two year period can include
- Alarm failure, no alarm sounding
- Light bulb stops working, needs replacement bulb
- False Alarms, requires a technical support call first. When this occurs typically the system simply needs re-tuned. Please call our technical support line at 800-934-7080.
This warranty does not include used security tags, hard tags or soft labels.